Please NOTE: ALL ITEMS ARE MADE TO ORDER
All orders are processed within 7 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. You will receive tracking information.
Custom orders will receive a digital proof of the design within 2 to 3 business days. The proof must be approved before production will begin.
Shipping Rates and Estimates
B2 Creative Originals ships from the Big Island of Hawaii. Currently we are only shipping to the US.
We offer Priority Mail flat rate shipping as follows:
|Lightweight (jewelry, magnets, keychains – fits in 5 x 7 padded mailer)||$4|
|Standard (12.25″ x 12.25″ x 8.5″)||$12|
|Large (24″ x 12″ x 4″ box)||$16|
|Extra Large (oversized boxes – for items larger than 24″ x 12″)||$25|
***If you want expedited shipping and/or processing, please contact us as email@example.com
Free local delivery is available for orders over $25 within 20 miles of Hilo, Hawaii.
Please contact us at firstname.lastname@example.org to schedule a local delivery
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Include a link for customers to track their order if available.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
CUSTOM ITEMS ARE NOT REFUNDABLE. We will, of course, replace any damaged
We gladly accept returns, exchanges, and cancellations
Contact us within: 7 days of delivery.
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for Custom or personalized orders.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order? Please contact us at firstname.lastname@example.org if you have any problems with your order.
If you have any further questions, please don’t hesitate to contact us at email@example.com